Return Policy
PLEASE NOTE: ALL SALES ARE FINAL.
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TERMS & CONDITIONS
When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought; you are agreeing to abide with these.
PRIVACY
Personal details – Any personal information that you provide to us will not be released, sold or rented to any entities or individuals outside of Utopia Dome Store.
SUBSCRIPTION
By subscribing to our e-news/registering to be notified when a product is back in stock you are authorizing us to send you communications.
SHIPPING
Our standard production schedule is 8-10 weeks per order (large or custom orders may vary) from the date that the order deposit is received. We always do our best to meet client deadlines and work as quickly as possible.
Our shipping capabilities allow us to ship worldwide. Worldwide shipping is free!
All products are checked for quality prior to shipping. Should any mechanical components be faulty we will replace the goods. Since all domes and dome components are made to order we don’t exchange or return if it is simply a change of mind, unmet expectations, production delays, customs delays, shipping delays.
Once payment is made the order is final, please make sure to do all research before confirming any orders. For this reason all sales are final on payment. Please understand there may be delays in the ordering manufacturing process as these units are not mass produced and each item is carefully and thoughtfully constructed. Due to this you may experience longer than expected production times.
The risk of loss from any casualty to the products, regardless of the cause, is on the Glamping Dome Store until the shipment has been delivered to the customer.
Once the proof of delivery document is signed or the shipment is unloaded at the customer's delivery address, it is the customer who has all risk of loss from any casualty to the products, regardless of the cause.
Please enter your shipping address correctly as once it has been received and dispatched we can not alter the address and you will be charged the standard applicable postage rate to resend.
If you require Express Delivery options please contact:
RETURNS
Utopia Dome Store products are built to order. You may cancel a Standard Order only by providing written notice before the product ships. If you cancel a Standard Order prior to shipment, you will be charged a restocking fee of 30% of your entire order, which will be deducted from your payment. Utopia Dome Store will refund the remainder of your deposit within 90 days after cancellation.
Since each unit is custom ordered we do not accept return for any reason. All sales are final. Please inspect all items. Any perceived damaged items observed on delivery must be brought to the attention of Utopia Dome Store prior to attempted installation. Utopia Dome Store must be notified about any damaged components prior to installation. Any installation attempted without notifying Utopia Dome Store is done at your own risk and will subsequently void all warranties, claims and entitlement as this may cause further damage to Dome Tent and its components. If installation is attempted then Utopia Dome Store will not accept and DOA claims, returns for any reason.